Typical jobs across Travis County

The calls we handle most often: what homeowners notice, what our technicians do, and what to expect.

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6 job stories

Typical job

What homeowners notice: After a spring storm with hail warnings for the county, a homeowner sees granules in the gutter and round dents in the metal vent on the roof. The shingles look whole from the yard, but the ceiling in one bedroom has a faint stain that was not there before the storm.
What we do: The technician reads the storm record for the address, then walks each slope and counts hits in a marked test square. The metal vents and the gutters are checked for dents, and the attic is opened to check for daylight and wet insulation near the stain. The windward slopes show the heaviest bruising.
What to expect: The report gives the count by slope, the photographs and the attic findings, and it separates the hail marks from older wear. The homeowner takes the record to the insurer and receives a written repair plan for the bruised slopes.

3-4 hours typical visit

Typical job

What homeowners notice: A gust in the late afternoon lifts several shingles along the eave of a single-story house. The roof is still dry, but a neighbor has seen shingles in the yard, and the homeowner can see a dark line where the sealant has pulled away.
What we do: The technician checks every tab along the affected eave and the rake, and tests each one for sealant bond. Shingles that still bend without cracking are re-sealed, and two that are brittle are replaced with matched shingles. The ridge is checked and found sound.
What to expect: The roof is watertight the same day. The report lists the tabs that were re-sealed, the two that were replaced and the photographs of each, and it notes that the rest of the roof showed no further lift.

2-3 hours typical visit

Typical job

What homeowners notice: After a windy night with heavy rain, a ceiling stain appears beside the chimney breast in an upstairs room of an older house. The stain is small, but it grows over the next rainy afternoon, and the homeowner is worried that the wall behind it is wet.
What we do: The attic is searched first, and the rafter nearest the chimney shows a dark stain running down from the flashing. The roof is checked at the joint, where the step flashing has lifted at one side. The mortar cap is checked and found sound, and the wall behind the stain is dried with moisture readings taken as the work goes on.
What to expect: The flashing is reset, the joint is sealed and the shingles are laid back over it. The report records the readings, the photographs and the path of the water from the flashing to the rafter, and it notes the wall that will need to dry before it is closed up.

4-5 hours typical visit

Typical job

What homeowners notice: A storm tears off part of the ridge cap and lifts a few shingles beside it, leaving a gap the width of a hand. A ceiling in the room below begins to drip, and the homeowner calls the line late in the evening.
What we do: The crew arrives when one is free, moves furniture and sets trays under the drips while the roof is assessed. A tarp is laid over the open section and fixed with battens so the wind does not catch it, and the edges are sealed where the materials allow. The attic is checked for wet insulation at the gap.
What to expect: The house is kept dry overnight. The next morning a written note records the tarp, its fixing, the wet areas and the date, and a permanent repair is booked for the first available slot.

2 hours typical visit

Typical job

What homeowners notice: A landlord with three houses in the city wants a written roof record at each turnover, after a tenant reported a leak in a previous lease. The records so far are in several places, and none of them shows the storm history for the address.
What we do: The technician records each roof at the changeover: the attic, the decking, each slope, the flashing and the gutters. The storm record for the address is read and noted, and the findings are photographed with the date. The tenant's earlier report is logged alongside the visit.
What to expect: The landlord keeps a dated record for the house, with a plain summary that can be shared with the new tenant. The file lists the joints to watch and the date of the next checkup, and it names the warranty dates that are still in force.

2-3 hours typical visit

Typical job

What homeowners notice: A seller in a newer house wants to know the state of the roof before listing, and to have a written record to answer a buyer's questions. The house is about five years old, and the installation papers are not in the file.
What we do: The technician records the roof's age as the seller gives it, notes that the installer is not known, and inspects the attic, the decking, the slopes and the flashing at each wall and roof joint. A storm record for the address is read, and no storm marks are found on the slopes checked.
What to expect: The seller receives a dated report with photographs and a plain summary. It states the condition, what was checked and what was not. The seller decides when to share it, and a buyer's inspector can use it as a starting point.

3 hours typical visit

Call and tell us what you see. We will tell you what it likely is and what it usually costs before anyone drives out.