From the first call to the written record
Austin Roofing is a 24/7 call line for roof damage in Austin and the communities around it. It books inspections, emergency tarping and repairs with an independent local company, and it leaves the homeowner a written record of what was found.
- Hail and wind damage
- Travis County and suburbs
- Roof repair and replacement
Get a fast quote
Fastest: call (833) 751-2102. Or send this and we call you back.
How Austin Roofing works
The idea behind the line is simple. After a storm, a homeowner needs someone who will answer the phone, a visit from a person who knows roofs and a written record that stands up later. The line exists to make those three things happen in the same week.
The work is done by local companies that hold their own insurance and permits. The technician who visits the house records the findings, shows the homeowner the damage and explains the options. The decision to go ahead is the homeowner's.
The record is the product that matters most. It is dated, it is photographed slope by slope and it names the storm that covered the address. It goes to the homeowner to keep, and it is the document that an insurer or a buyer will ask for.
An independent local company does the work, and it carries the paperwork
Austin Roofing is a call line. It connects callers with an independent local roofing company, normally the nearest one free at that hour. That company is the firm on your roof, so it is the firm that must hold whatever licences, permits and registrations the job calls for, carry its own insurance and answer to the office that issues each one. This site performs no roof work and does not audit the company's paperwork.
Texas issues no roofing licence that the sources we checked could confirm on an official state page, and secondary sources report that the state issues none. Where a state licence does not apply, the company's duties are the city permit, its own insurance and whatever registration the state does require for its work. Ask the company which of those apply, and get the answer in writing.
Ask for the company's registration and insurance details whenever you like on the phone, or when the company calls to arrange the visit. No number is printed on this site. That is the company's private business information, and its privacy is its own to keep. Then check what you are told: ask the City of Austin's building and permit office about the permit rules for your address, and ask your own insurer what your policy says about roof damage.
Call and ask for the company's permit and insurance details (833) 751-2102
What we hold ourselves to
Storm first, paperwork second
Open roofs get a temporary cover before anything else. The written record follows once the house is safe, and it is never delayed to make a sale.
Damage kept apart from wear
Hail and wind marks are recorded separately from age, old patches and neglect, so the storm is not blamed for something that was already there.
No invented findings
If the technician cannot tell whether a mark came from a storm, the report says so. A warning is a reason to look, and the record reports what was seen.
The insurer and the policy decide
The technician does not set a claim value, does not promise a payment and does not interpret a policy. Questions about coverage go to the insurer, and complaints about claims go to the Texas Department of Insurance.
Our promises on every visit
- Calls answered around the clock, with a crew sent as soon as one is free
- Each inspection names the storm warning that covered the address
- Hail counted in test squares on every slope, with photographs and locations
- Metal vents, gutters and flashing checked alongside the shingles
- Attic checked on every visit, including ventilation and staining
- A written scope agreed before any work starts
- Dated photographs and reports handed to the homeowner to keep
One call and it gets handled.
Tell us when you need someone and we book the earliest visit a help technician has, and you approve the price before any work starts.
Frequently asked questions
Who decides whether my insurance claim is paid?
The insurer does, under the policy you hold. The inspection record supports the claim, and it does not set the payment or say what the policy covers.
Who holds the permits and insurance for the work?
The independent local company that does the work. It is the firm on your roof, and it answers to the offices that issue its permits. Ask for those details in writing before work starts.
Why does the service sit in a call line rather than a company?
A call line can answer at any hour and connect the homeowner to the nearest local company that is free. The line does not do the roof work, and the company that does the work is named on the paperwork.
What happens after the inspection?
You receive the report, the photographs and a plain summary. You decide what to do next, and any repair is arranged with the company on the written scope.